While Microsoft is still going strong, and is considered by many as the best computer company out there, there is a reason why Mac is still around. Usually, people would pin it as brand loyalty, but the truth is that sometimes Mac is better suited to certain jobs, while Microsoft is better for others. At the same time, many people don’t want to admit it, but Microsoft is also plagued by many different lingering bugs. Of course, that doesn’t stop the company from supporting an awesome operating system, but for those that experience problems with their computers, sometimes a little help would be welcome. The Microsoft support number is complemented by many different other means of contact, so here are some of the best.
Calling up the Company
Unfortunately, since Microsoft is a computer company, they also have very few phone numbers to call up. At the same time, some of their numbers are actually hard to get through, and often you’ll be left frustrated at response speeds. Calling up 800-642-7676 should yield you a response after around 13 minutes of wait time. The thing is you might get redirected to a machine, and you’ll have to stay on hold for a bit longer. If you keep pressing 0, or mentioning representative at each prompt, it should speed up the process. Using 800-936-5700 might be a little riskier because there are very few people who choose to call up this number. Once again, choosing 0 or saying agent at each prompt can speed up the process by which you get connected. You can contact both of these numbers at any time because they run 24 hours a day and at 7 days a week. These are the only two numbers you can use to call up the company, so try and use them as early in the day as you can. However, there is call back option, which will allow the company to call you instead of the other way around.
Strangely enough, Microsoft only has one email in spite of how huge the company is. firstname.lastname@example.org is the only option available to those that are experiencing issues with their PC. Responses are usually very slow when compared to other companies because you’ll have to wait for 25 minutes before you get a decent response. At the same time, you’ll have to keep your correspondence constant because there is a chance that they will forget your case.
Since Twitter is a very easy means of getting into contact with many people at the same time, Microsoft’s Twitter account is probably the best way to get their attention. From the get go, you’ll notice that the account looks like a personal page, but it is manned by a tech expert. If he cannot help you immediately, you might be referred to some of the different email addresses that are monitored by different people.
This is the main page where you can place your most important queries. It is a compendium of forums and different users who know a thing or two about resolving issues on the OS. The main site is separated by categories, but the most important are Virus and Malware. Since this is more of a community, expect that most of the answers you get will be from people who have had personal experiences with these issues. Just head on over here to look for the specific category that you need. At the same time, if you know a thing or two about the operating system, you can also contribute some of your knowledge to make this site a little better.
Asking the Internet
On the off chance that you don’t get a response from any of these locations, you’ll have to go for a different, but at times more effective approach to solving your problems. In this case, you can learn a bit from the Internet and seek out the answers in forums. There are many tech savvy people online who have found solutions on their own, and you can do the same. Remember to find a trusted source and then follow all the instructions as closely as you can. At the end of you it, you can learn some pretty important lessons and eventually you’ll be able to troubleshoot your own issues.