AT&T is one of the largest multinational telecommunications corporation based in the US. It provides phone and broadband services to its clients. If you are a new client of the company or you’ve been a member for quite some time but it’s your first time to contact customer service, there are several ways on how to do this including calling AT&T cell phone customer service number and sending them an e-mail. Of course, you have the option to visit one of their stores, though the other options are more convenient especially if they do not have a local store near you.
Call AT&T by Phone
Dial 611 on your AT&T phone and press send or call. Listen to the automated voice recording, which will lead you to a live customer service representative. Another way is to call 1-888-757-6500. Press 0 on each prompt until you are able to connect to a live representative. They are available from Monday to Friday, 7am – 9pm MT and 9am to 6pm MT on Saturdays. According to the experience of most clients, dialing 611 has a shorter wait time than dialing the other number, which is an average of 1 minute. Dialing 800-331-0500 usually has an average of 4 minute wait time. Then again, it all depends on the number of customers on queue. The more people waiting on the line, the longer the wait time will be, especially if it takes time for the customer service representative to resolve the issue.
Send an E-mail
Another way to contact AT&T customer service is by sending them an e-mail. However, if you require immediate response to your concern or you think it is better to explain it by phone, then the first method is better. But if you prefer to send your concern through email, then you may sign in to your e-mail account and create a new e-mail. Type the subject of your message on the appropriate field and type the body of your message. Once done, send it to firstname.lastname@example.org or email@example.com. You may also log in to their website and use the contact us form to send your inquiries.
Send a Mail
While there is no specific address for AT&T customer service, the company has a corporate address, which is another option to connect with them. The address is listed below:
208 S. Akard St.
Dallas, TX 75202
Other AT&T Numbers
Aside from the customer service contact number, there are other numbers that you can call for different concerns that you may have with the company including the following.
Main Customer Service Phone Number for AT&T: 1-800-CALL-ATT
AT&T Wireless: 1-866-241-6568
AT&T U-Verse: 1-800-855-2880
Home Phone Service: 1-800-397-3172
AT&T Customer Service in Spanish: 1-800-559-0500
AT&T Dish Customer Service: 1-866-722-7500
AT&T DirecTV Customer Service: 1-800-288-1145
AT&T U-verse Customer Service: 1-800-288-2020
GoPhone Customer Service: 1-800-901-9878
Wireless Customer Service: 1-800-331-0500
The AT&T website offers information that may help answer questions regarding your account, as well as on how to use and troubleshoot your device. If you want to know specific steps on how to use the features of your phone or you would like to try to troubleshoot the problem on your own, go to AT&T’s official website and hover your mouse to Support, then wireless and under phones and devices, click Set Up, How to Center or Troubleshoot Your Device. Select your device type and device brand and click Save Selection. Access the information that you need from the help page that shows up. Some of the topics available are about making and receiving calls, text messaging, call forwarding, SIM card, voicemail, power and battery, Wi-Fi, Internet and games like http://pocketgodcheats.com/.